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money doesnt appear in my 2checkout account

Hi the pluging in my store scriptstotrade.com is accepting the payments but the money isnt showing up in my 2checkoutaccount after 1 hr
like my page is accepting the payment but it didnt conect with my 2checkout account

plus i saw this msg in my 2checkout account

Screen Shot 2022-12-12 at 12.14.01.png

Ahmed Ehsaan

Hi leandro bustamante,

Could you record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out the issue and squash it immediately.

Thank you