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Not showing Swatches options

Tajda Frece

Hi,

 

I have trouble setting images/colors for my color attributes. I have your free plugin on my other website and under Products I have Swatches Options where I set colors and images for patterns. But on my pro version on another website I don’t have that.
Even on page Atributes I don’t have option to change color or put image, which again on my other website I do have.

 

I would kindly ask for help where to set image (or color) to show for a certain color variation.

 

Thank you

Alex - Support Engineer

Hi Tajda,

Thanks for reaching out to us.

Can you please give me temporary admin access to your site? I’ll try to investigate the issue for you.

also, please share the product link for checking.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you.

Alex - Support Engineer

Hi there,

Your provided password is not working.

Screenshot – https://prnt.sc/WnfucYX6zv45

and please share the exact product link so I may look into this.

Thanks.

Tajda Frece

Hi,

 

weird I copy pasted the password.

Here it is again: lq*X8pc4(KCCv8hjcCQzHD2w

Same username

It is not a certain product, it is the fact that I cannot set images for color swatches or any other swatches. I have swatches from demo content, but I would like to change and add new ones, and add them the color I would like to show on shop page.

 

Regards

Tajda Frece

And please let me know if you will have to change any other settings, so I know how it will work with other stuff on the website. Thanks!

Tajda Frece

Omg, I’m so sorry – the code for the website is 1808. Your user should work normally.

Alex - Support Engineer

Hi there,

Login worked.

Have you set the user role as administrator ?

I am unable to get all menu access as well as swatches plugin settings on your dashbiard!

Screenshot – https://prnt.sc/T7dr4NWarmsa

 

Tajda Frece

HI, when I looked right now, I saw that I can add colors… weird, because just yesterday I wasn’t able to…

How can I add a swatch of pattern – so the image of the pattern shows in the circle?

Tajda Frece

Yes, this circle. Is it possible to put picture of a material for example?

 

And now I started to make new products and I have a problem with the first variable product: http://mera.webforce.si/product/colorado-kapucar/
Variations are ok on the product page, but the pictures don’t change when I choose a different color – temno modra, even though the picture is attached.

And when I look at the product on shop page, everything is crossed with red – all colors and sizes

Tajda Frece

I see now, that none of the products, for which I know that you could change colors and the picture would change – don’t work. Please try for yourself: http://mera.webforce.si/product/basic-micro-rib-turtleneck/ (it doesn’t work on product page nor on shop page)…

All I changed from yesterday was update WordPress – could that be a problem?

Alex - Support Engineer

Hi there,

I have shown all things regarding your multiple issues in this screen recording – https://www.loom.com/share/05a53209e8ad4051b279a64b67e5e77d

Please take a look at the above video.

and before checking on the shop page please clear your all caches and do a hard reload.

Thanks.

Tajda Frece

Urgent

Hi,

thank you for the video, but I already figured out what were the problems with product that didn’t have default size and that is why the variations didn’t work. But when I looked on your video for example the last case where you showed me – I didn’t have picture for one variation- but I was talking about the blue one – which you tried to change the last, and you saw that firstly didn’t work – but then when you clicked many times it did. But know even if I try clicking multiple times the variations don’t switch. Please look below:

But know I have a problem, where everything is set the right way and it did work before, but now suddenly stopped working, and only for some products. The problem is that now on the shop page I can’t change variations on products. But only certain products. For example I even duplicated one product and changed only price, colors and title and on one (default) product it does work on duplicated not.
But they have the same settings! Also I don’t understand the one where variations don’t work – image changes on hover, while other where variations work – don’t. And as I said they have the same prefrences.

And this is really concerning me – i bought the pro version of the plugin and I’m having problems, that in the same day something works – I don’t change a thing, and it doesn’t work.

And yes, I opened and tried everything on private browsers, on my phone etc and have the same problem.

This are some of the products that don’t work properly on SHOP page, so please try from shop page

http://mera.webforce.si/product/riviera-lanene-kratke-hlace/
http://mera.webforce.si/product/signature-kapa-s-siltom/
http://mera.webforce.si/product/sofia-kapa/

etc

I captured video so you can better understand me and I will send it to you once it uploades. In the mean time you can check yourself

Tajda Frece

For this last product I had

1 default variation

and then aded 1 color variation x a size – 4 times and it did not work

now i changed to 1 color variation x all sizes – and it does not work as well

What is the correct way to set it for it to work?

Tajda Frece

How could I show color without being variation? So it shows on the shop page and above size on product page

Tajda Frece

Now I tried for the last product to put color away as a variation, I still can’t change size on shop page.

Honestly I am really concerned as this the only pro feature and doesn’t work…

Tajda Frece

I tested now again

1- duplicated item that works

2- changes one variation image – still worked

3- changed just the title – and stopped working!

If I make a new product from scratch also doesn’t work. Like I don’t understand what is happening

Tajda Frece

Also I would like to ask if I can show only color variations on shop page? Without sizes?

And I would kindly ask you for urgent response as we have quite a big problem…

 

Thank you

Alex - Support Engineer

Hi there,

I am sorry to say, you sent 9 replies together one by one so it’s hard to track your conversation as your queries are multiple.

This ticket was regarding Not showing Swatches options and it’s working now which I have shown in my screen recording.

On the new questions/queries, we recommend you open a new separate ticket for unrelated/multiple topics so that we can be in a position to follow up on the progress made per matter raised.

Kindly open a new ticket for the new/multiple questions and I will jump right to it.

Thank you.