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Fixing magnifier

Jen Chan

Hello, when i use this plugin in woocommerce, it automatically disable the magnifier feature, can i know how to solve this? My client was dissatisfied with this. I just wanted the original magnifier in woocommerce which hovering will zoom the product image. Please let me know as soon as possible. Thanks.

Hakik Zaman

Hi Jen,

Thanks for reaching out to us.

Please make sure your theme has any gallery features or not. If your theme has a gallery feature, please disable the theme-built gallery and enable the WooCommerce default gallery.

If your theme didn’t provide a visual option to enable the default gallery, please contact theme support and ask them to do it for you.

Note: Our gallery plugin is an extension of the default WooCommerce gallery. It will not work with your theme-built gallery. Because there are several themes with different gallery structures. It is not possible to make it compatible with each. That’s why we extended the default WooCommerce Gallery.

Hope to hear from you soon!

Thank you

Jen Chan

I’ve disabled all the gallery plugins that I have but it still doesn’t work. Thus, this is the feature that you have and I enabled it. It doesn’t work too. Please help me to solve this. Thanks.

Jen Chan

Also, if I only enable the image zoom and disable the image pop up, my magnifier glass in product gallery will directly disappear.

Hakik Zaman

Hi Jen,

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

I have tried the username and password. Unfortunately, it is not admin access.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Jen Chan

So sorry, you can try again with the user id and password, I have updated your role to admin. Thank you and will wait for your further reply.