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Out of stock swatches not displayed correctly

Fabian Wenninger

https://getwooplugins.com/ticket/124424/ same as here

 

since my last update the out of stock variations are not shown properly on the archive/shop page anymore. It looks like all swatches are available, even if some are out of stock. Furthermore the image is not changing anymore, when clicking on a variation. Before the update it was all OK.

 

at the moment we are back to flatsome swatches and deactivated the pro plugin

Rezwan Shiblu

Hi there,

Thanks for reaching out to us.

Your login details is not working. here is the screen recording – https://www.loom.com/share/e59d910980224c5aaa9d1405769251fe

Please update the login details so I may check the issue.

Also, kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except the WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Thank you.

Rezwan Shiblu

Hi there,

I have looked at your site and noticed that variation swatches free and pro are both plugins deactivated – https://prnt.sc/9P3ef8W_RwBz

Could you please send me a screen recording of the issue you are facing on your site by using this recording tool – https://loom.com ?

It helps me to quickly figure out the issue and address it immediately.

Hope to hear from you soon.

Fabian Wenninger

hello, since this is the live site, can we hop on a zoom call together and i show you the issues?

Rezwan Shiblu

Hi there,

You can use https://loom.com and it’s a very easy tool for video/screen recording so please create a screen recording of the issue by using this tool so I may better assist you.

Thanks.

Rezwan Shiblu

.

Fabian Wenninger

ok, thanks

what was the problem?

i still see it just on that one product. i need it on alle products

 

Fabian Wenninger

is there any chance to do that on bulk? there are 1000s of products!!

Fabian Wenninger

btw i dont check it why we need to do that manually. the tutorial says that it just needs to be turned on.

i tried it on another shop here http://www.crossfitwn.at/Shop – jsut with the free version – activated it and the swatches show.

on moderaum.com there are 12.000 products – no chance to do that manually.

Rezwan Shiblu

Hi there,

You are using 2 different variation swatches plugin  – https://prnt.sc/F4LetIOScOR8

Please try to deactivate the swatches plugin by radius theme and activate our swatches plugin and see if the same issue is happening there or not with the button type instead of the mixed type.

 

Fabian Wenninger

 

otherwise this feature would make no sense – and the competitor’s free version works with that out of the box.

 

another problem which arised:

 

Rezwan Shiblu

Please try to deactivate the swatches plugin by radius theme and activate our swatches plugin and see if the same issue is happening there or not with the button type instead of the mixed type.

I have checked that it’s working without your other swatches plugin with button type instead of mixed type.

Fabian Wenninger

with the YAYcommerce everything works out of the box.i dont need to edit manually.

Rezwan Shiblu

Hi there,

Forget for the mannual thing. Just follow my last reply. https://prnt.sc/un61sG442VPC

It will work globally.

Thanks.

Fabian Wenninger

i need help. still. it doesnst work if i activate. i dont see swatehes.

Fabian Wenninger

i don’t know what to do with

“I have checked that it’s working without your other swatches plugin with button type instead of mixed type.”

 

i activated both plugins from you and it still doesnt show

Rezwan Shiblu

Hi there,

Let me check again.

I will send you a screen recording.

Thanks.

Rezwan Shiblu

Hi there,

Could you elaborate on your last reply?

Fabian Wenninger

yes, but the box is missing….there should be a remind me window when the sold out variant is checked.

Rezwan Shiblu

Hi there,

Box now working for out-of-stock variation.

Please look at this new video –  https://www.loom.com/share/dc4a01256ce54cb48d894ad83a023862

Note: First of all you should check all settings properly before asking on the support forum. Because from the beginning I have not seen any issues with this ticket and one by one I showed you by providing screen recordings regarding how to work the plugin feature.

Thank you.

Fabian Wenninger

sorry, but just to clarify. we are using that plugin for i think 2.5 years. it stopped working out of the blue and nobody could figure out why.

i dont know what you did or changed so i can’t reverse engineer it.

since we got back and forth i dont know the settings anymore. and i have a customer sitting in my neck wanting it to function proper.

and juut for the record – i opened the ticket because the swatches didnt show up.

Rezwan Shiblu

Hi there,

I have not changed anything on your site. I just showed you how to work this plugin with screen recording by deactivating your other swatches plugin and activating our swatched plugin. That’s it.

and all your mentioned issue is resolved and the screen recording is the proof.

Thank you.

Fabian Wenninger

hey, thanks for the reply.

thanks for the video. as stated: all articles are pushed from th ERP – JTL (https://www.jtl-software.de/)

so there is no possibility to do that manually for 12.000 products. i stated this 3 days ago above.

we need a solution to turn that on and it works tbh. 😉

Rezwan Shiblu

Hi there,

I have seen that continually you are changing the swatches plugins one by one so it will be hard to track your issue on the live site.

So please create a staging site and share the login credentials with us.

Just ask your hosting company, they can create a staging site in a few minutes.
We’ll try to investigate the issue on your staging site.

Please let me know once you’ve done it.
I will happy to assist.

Thanks.