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The site looks weird

Ciobanu Cosmin

Hello, I installed your plugin on noibrodam.ro, and the site started to look like this (picture attached), how do I solve this problem? thanksScrekyukenshot (2).png

Rezwan Shiblu

Hi there,

Thanks for reaching us.

Could you enable the default theme of WooCommerce, Storefront, and check if it is happening there or not?

and send me temporary admin access to your site. I’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you.

Rezwan Shiblu

Website URL?

and Have you checked the theme conflict which I mentioned in my previous response?

Rezwan Shiblu

Hi there,

I am unable to log in to your site due to an error.

Please check this screen recording  – https://www.loom.com/share/9a3028201f3942e198700c50b41c33d3

And please give an answer to my previous response – Have you checked the theme conflict which I mentioned in my previous response?

Looking forward to hearing from you.

Ciobanu Cosmin

Hello, I want to thank you very much for the information, the problem has been fixed.

Do you think we can find a solution for filters as well? to show the color in the box?

Rezwan Shiblu

Hi there,

Thanks for confirming that your 1st issue is resolved.

Could you please elaborate on your 2nd query regarding filters so I may better assist you? Have you faced any issues regarding the filters?

Thanks.

Ciobanu Cosmin

Thank you very much,

When you reach a category page, filters for size, price and color appear on the left. in terms of color, I would like the squares with the colors, not writing

and problem 2:
the name of the color appears on the product page and not the squares with the colors

Thanks

 

 

Ciobanu Cosmin

hello, do you think I wrote you for nothing?

I tried. I did not succeed.

Rezwan Shiblu

Hi there,

2nd query – Could you send me the product link for checking?

Thanks.

Rezwan Shiblu

Hi Ciobanu Cosmin,

Sorry for the inconvenience.

Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and our Plugin.

=> See if the problem persists. If the problem is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank you

Ciobanu Cosmin

You have access to the site. you can do the checks yourself…. I didn’t succeed

Rezwan Shiblu

Kindly allow me some time to investigate the issue.

I will get back to you with an update.

Thanks for your patience.

Rezwan Shiblu

I understand… so I have to do it separately for each product.

Yes, you have to do it for each product.

The problem remains with the filters, how do I make the colors appear there?

First of all please add your missing colors which I have shown in the previous video.

Ciobanu Cosmin

Hello,

I solved the problem with the colors.

Please help me with the filters.

Thanks

Rezwan Shiblu

Hi there,

I have seen that you have added all the missing colors and unfortunately the filters are still not working on the sidebar. We are sorry for the inconvenience.

Could you please send us your theme file so we may check it from our side?

You can upload the theme zip file here – https://wetransfer.com/

After that send us the uploaded link so we may set up it on our server for further investigation.

We will happy to assist you.

Thanks.

Rezwan Shiblu

Hi there,

Thanks for sharing the theme file.

We are looking into this.

Thanks.

Hakik Zaman

Hi Ciobanu,

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

BTW, I have tried the above credentials you already provided. But unfortunately, the credentials are not working- https://paste.pics/K8MDW.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Ciobanu Cosmin

Hello.

this problem has been going on for too long. during these periods I lose time and orders.

I gave all my support (sent the theme, etc. whatever you asked of me)

at this moment I bought a wp theme that has this function and your plugin no longer helps me.

I would really appreciate it if you could return my money

thanks

Hakik Zaman

Hi Ciobanu,

Give us the login credentials if we fail to resolve it we will refund you. Hope to hear from you soon!

Thanks in advance for your patience.

Ciobanu Cosmin

This ticket has been open for 7 days, for about 2 days I gave you the theme to see what it has and etc…

I bought the wordpress theme with color scheme, and it works now without using your plugins.

Please give me my money back, if I don’t promise you I will buy all the free domains with your name and leave you negative reviews everywhere.

Thank you very much.

You are selling a service that I am not happy with.

Hakik Zaman

Hi Ciobanu,

Please open a new ticket by giving the order number and license key.

So that we can send it to our Sales and Marketing team.

We are sorry for your inconvenience. Don’t worry about a refund, we will definitely proceed.

Thank You

Ciobanu Cosmin

Hi, I already have a ticket open with this issue

Private Ticket #124851

thanks

Hakik Zaman

Hi Ciobanu,

I have already forwarded that ticket to our Marketing and Sales team.

Please be patient, the refund will be processed soon and one of our support members will respond there.

Thank You