Stuck image on slider (not fully loaded) – 21 November 2022

Hi Manuel,

Thanks for reaching us.

Please send me the exact product link for checking it.

And please give me temporary admin access to your site. I’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you.

Hi there,

I have checked your site.

For checking responsive issues you should follow this way – https://www.loom.com/share/082cfa5f1c0b4e5880063e350a59eb27

And the rest of the things are working properly.

Thanks.

Hi there,

It’s not the correct way for checking responsive issues which you are following in your screen recording. You should use the browser dev tool for checking the responsive issue which I have shown in my screen recording.

However, Can you please temporarily deactivate our plugin and check if it happens without our plugin or not?

Looking forward to hearing from you.

Thanks.