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Pro Version not active

Hi. I bought the business version as well because the starter version din’t allow me to have access to any of the pro feautures. Now neither of them will let me. It says the pro versions are active when I go to my subscriptions but on woocommerce they are not. For one website, which plan do I need? I would like to get a refund on the one I do not need.

Rezwan Shiblu

Hi Madison,

Thanks for reaching us. Sorry for the inconvenience.

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you.

Hi! I am setting up a staging site so you can take a look

I am creating a temporary login. What would be a good email to use?

A temporary login has been sent to the email I created through temp mail. Would I have to create a new ticket so to provide you with the login info?

Rezwan Shiblu

Hi there,

I can not access temp mail. You should send me the login details(email+pass) on the ticket site access section.

You can just edit this ticket for getting the site access section. You don’t need to create a new ticket.


Rezwan Shiblu

Thanks for sharing it.

I will get back to you soon.

I deleted the login because no one got back to me. It is active again now

Oh man. Thought it automatically would update it. Okay, I can slam my head into my desk now

There was a feature before I activated the pro version that was locked. Where you could attach a URL to an image. That’s gone now, do you know why?

I also had a question about attaching SKU’s to multiple product pages. Say the the items page that you click on is the parent product. But in the product category, it is just one of many children. How can each parent product also have the other product SKU’s listed in the product variations? Woocommerce doesn’t allow SKU duplicates

Rezwan Shiblu

Please upload and activate your pro plugin and let me know if it’s working or not.

Rezwan Shiblu

Glad to hear it worked.

Thank you.

Rezwan Shiblu

Please create a separate ticket for a new query.

It will help us for tracking each issue.