Hi there,
Thanks for reaching us.
Have you tried to down the plugin from your account – https://getwooplugins.com/my-account/downloads/ ?
If there have no plugins for downloading, send us your login details here for our site[getwooplugins.com] so we will fix it on your account.
Hope to hear from you soon.
Thank you.
Hello. There is nothing to download and also no license key. On the other hand my subscription has been updated for one year but there is no key and/or files.
Please login and fix it. My getwooplugins login derails are:
Hi there,
Sorry for the inconvenience.
I have checked your account and added this issue to our list. Our relevant department will fix it on your account after our weekend.
Thank you for your patience.
Hi Rezwan, thank you for looking into this. Can you please speed up the proccess? We just need to have access to pro plugin we paid for. I should be an easy and quick process.
It’s really important for our website and waiting till next week is a bit of an problem for us. Any chance you can find someone to look into it earlier?
Best Regards!
Can you show me a screenshot of your updated paddle invoice that you have renewed your yearly subscription?
Please find attached the paypaL PAYMENT report with all the detailes. Also my subcrition seems “active” till November 2023, but no files availaible. There is a “pending payment” apearing now, it was not there yesterday but maybe i re-ordered something as i was trying to find a solution?
Either way the subcription has been paid, please check below:
https://drive.google.com/drive/folders/1gol0nCxKk8WTYywUwa2y7K8kRGRcOJcT?usp=share_link
I cant upload the images here so i created a shared folder.
Hi there,
I will try to inform our relevant team to look into your issue asap. They will check and fix it.
I will get back to you once I get an update from the team and the next 2 days are our weekend.
Thank you.
and please add your own website login details here – https://prnt.sc/7wY8W6baKsKz
Don’t write any login information on the ticket as it’s a public ticket. Please check my screenshot above, you can add your login details there so only we can see it.
Hi Alex, why should I enter my webpage admin login details? This does not have to do with my website setup. I just need my plugin availiable. Sorry but I don’t understand why all this delay and process I will have to ask for a refund from paypal.
Hi Giorgos,
Please download the premium plugin from here.
And perform a manual update like this: https://www.youtube.com/watch?v=anzv8IsiP2o
Let me know if the problem is resolved.
Thank You
Hi Golam, I did download the pro plugin. But what is my subscription/actiavation number for #123671 membership plan?
Hi Giorgos,
Will you please share your login details for our site [getwooplugins.com]?
We need this to investigate and manually fix the issue.
Thank You
Could you now please?
Plugin download
Giorgos Vavritsas
Hi where can i download the plugin? I cannot find the download link.