Hi B,
Thanks for reaching out to us. Can you please check now?
I have excluded swatches CSS from WP Rocket settings.
Please clear your cache (like- browser cache, WP Rocket Cache, and Server-Side Cache [if you have one]) before checking.
Hope to hear from you soon!
Thank You
Dear Getwooplugins,
Thank you for your message.
We have checked today, the issue of the swatch images on the shop page has been fixed. But we find the new issue, when I enter the single product page (for example: https://speclux.nl/product/ae1072/ ), and click the swatch image of this product, the product images and gallery images can’t be displayed well on this page, but if we deactive the plugin ‘WP Rocket’, this issue will be disappered. So I think this issue maybe is still on the compatibility with WP Rocket.
Please use the following new link to login to check.
please directly use the follwing new temporary admin access to login:
https://speclux.nl/wp-admin/?wtlwp_token=71f64aff4dc2188ea1517af6f78ed8b3e674db8b634243bee19cb4230681baa3a7b77da2bd4403421f23a9380e87ca4917b73b8ba693e9ce61267257fc369025
Thank you.
kind regards,
Brian zeng
Dear Getwooplugins,
Thank you for your message.
We have checked today, the issue of the swatch images on the shop page has been fixed. But we find the new issue, when I enter the single product page (for example: https://speclux.nl/product/ae1072/ ), and click the swatch image of this product, the product images and gallery images can’t be displayed well on this page, but if we deactive the plugin ‘WP Rocket’, this issue will be disappered. So I think this issue maybe is still on the compatibility with WP Rocket.
Please use the following new link to login to check.
please directly use the follwing new temporary admin access to login:
https://speclux.nl/wp-admin/?wtlwp_token=71f64aff4dc2188ea1517af6f78ed8b3e674db8b634243bee19cb4230681baa3a7b77da2bd4403421f23a9380e87ca4917b73b8ba693e9ce61267257fc369025
Thank you.
kind regards,
Brian zeng
Hi B,
Changing/Displaying images is not a feature of our plugin, is a feature of WooCommerce itself.
Could you disable our swatches plugin and check if is it working without our plugin or not?
Thank you
Dear Getwooplugins,
We have tested the single product page according to your idea. When we active your plugin ‘Variation Swatches for WooCommerce’ , the single product page dispaly not good. But when we deactive your plugin ‘Variation Swatches for WooCommerce’ , the single product page dispaly good. So the issue is not from Woocommerce. Now I am attaching 2 screenshot images to you, please check and compare. You can also please visit: https://speclux.nl/product/ae1072/ to have a look.
Please directly use the follwing temporary admin access to login:
Please catch time to check and fix, after you fixed, we have some websites to install your plugin, thank you.
The image of active your plugin:
The image of deactive your plugin:
kind regards,
Brian zeng
Hi B,
Unfortunately, your attached screenshots were not attached. Please upload your screenshots here- https://paste.pics/ and post directly the screenshot links in this thread.
BTW, I recorded my screen during the tests but I didn’t find any issues- https://www.loom.com/share/3af0506269ed447cabd7850f72837d44
Let me know if I missed anything in my screen record.
Thank You
Dear Getwooplugins,
I have uploaded 2 images, the links are:
https://paste.pics/81b5c6204a90315023766549c286a5be
https://paste.pics/a9fa1ae3016fc743696d6194ac9b77de
Please use the Chrome incognito browser to visite our website.
kind regards,
Brian zeng
Hi B,
Unfortunately, I didn’t find any issues as you mentioned. BTW, I have tested using Incognito mode.
Please check the screen record here- https://www.loom.com/share/00dab4e21d3f49bcbb008a2e2126d3cd
Thank You
Dear Getwooplugins,
Please use your mobile phone and open the Chrome incognito browser to visite our website.
Also change another computer to open the Chrome incognito browser to visite our website.
kind regards,
Brian zeng
Dear Getwooplugins,
Please use your mobile phone and open the Chrome incognito browser to visite our website.
Also change another computer to open the Chrome incognito browser to visite our website.
Maybe because the plugin ‘WP Rocket’ is actived, the CDN function is opened, there is one time delay on displaying.
kind regards,
Brian zeng
Hi B,
I have tried in another browser using private mode. From our inspection, the issue happens while logged out.
BTW, the issue is happening even without our plugin. Please check this screencast- https://www.loom.com/share/bd0a3ce4cc664819992841f459a453ed
Note: We have no code base for the gallery layout inside the Swatches plugin.
Thank You
Dear Getwooplugins,
The gallery layout is from Blocksy theme, we didn’t use the other gallery plugins.
kind regards,
Brian zeng
Dear Getwooplugins,
The gallery layout is from Blocksy theme, we didn’t use the other gallery plugins.
So do you think the issue is on the compatibility between your plugin and Blocksy theme? Or the issue is on the compatibility between your plugin and WP Rocket? Maybe it is still as same as the previous issue, it is on CSS, JS setting in WP Rocket?
kind regards,
Brian zeng
Dear Getwooplugins,
When the plugin ‘WP Rocket’ is deactived, the issue will be disappeared? Please test.
kind regards,
Brian zeng
Hi B,
The layout is same even without our plugin, please check this screen record- https://www.loom.com/share/bd0a3ce4cc664819992841f459a453ed
We have no layout base code for the gallery in Variation Swatches plugin.
Thank You
Compatibility problems of your plugin Variation Swatches for WooCommerce
B ZENG
On the shop page of our website: https://speclux.nl/producten/brillen/ , when we open the plugin ‘WP Rocket’, then there is the compatibility problems on your plugin ‘ Variation Swatches for WooCommerce’ , the Swatchly image is too big on the shop page of our website. Please check and fix.