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Hi, we have problem with showing of popup image: even if is setting to show popup when click to lenght icon, pop up doesn t appear.

as you can see:

https://outhereofficial.com/prodotto/ripstopbarrel-knit/

Hakik Zaman

Hi Renato,

Thanks for reaching out to us. We are sorry for your inconvenience.

Can you please recheck/revise your login credentials?

I have tried the given credentials but it is not working from my side.

Please check this screenshot- https://paste.pics/JNPVC

Thank You

These are the new user and password, I already tried them

User: HELP (in capitals)

Password: Help2022!@

Hakik Zaman

Hi Renato,

Can you please temporarily deactivate Royal Elementor Addons plugin for a test?

Thank You

Hi,

I deactivated the plugin and saw that the zoom is now working correctly, so I believe it caused conflict.

Hakik Zaman

Hi Renato,

Follow these steps:

=> Temporarily deactivate our Gallery plugin.

=> Then check whether the default WooCommerce Gallery zoom feature is working with Royal Elementor Addons or not.

Thank You