Hi there,
Thanks for reaching us.
Please send me the exact product link for checking.
Hope to hear from you soon.
Thank you.
Hi there,
Thanks for reaching us.
Please send me the exact product link for checking.
Hope to hear from you soon.
Thank you.
On the Elaine single product patch the color swatch for Pine is showing a bright neon green which is what it was originally set to, it has been changed in the product attribute color settings to a darker green but the page is not reflecting the change.
Elaine product page: https://shopquads.com/product/elaine/
Product attribute setting page: https://share.getcloudapp.com/L1u9mJXG
Hi there,
I have looked at your mentioned product and noticed that image changing with selecting color attribute is working properly.
Please check this screen recording – https://www.loom.com/share/6d84a7d8d69d4b7bbf5d9799647d9d0e
Thanks.
If you look at the color set in the product attribute section it is different that what is showing on the shop page. Change the color currently set in the product attribute and see if the change is reflected on the shop page, thanks.
Hi Randy Perrie,
Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
Looking forward to hearing from you soon.
Thank you
We have found that if we deactivate the Variation Swatches for WooCommerce – Pro plugin the color is shown correctly, activated it shows the bright green. We do need the Pro functionality.
Hi there,
Could you please share a screen recording by using this tool – https://www.loom.com/ ?
It helps me to quickly figure out the issue and address it immediately.
Thanks.
Here is the video showing the issue: https://share.getcloudapp.com/qGuxkeXP
Hi there,
Could you enable the default theme of WooCommerce, Storefront, and check if it is happening there or not?
Looking forward to hearing from you soon.
Thanks.
Change of Color Attribute not showing on product page
Randy Perrie
Hello,
The first time I set colors for color attributes everything worked well but then later I changed the color of the attribute and the swatch on the product page did not change color. I have cleared cache several time as well as WPEngine server cache to no avail.shop