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I HAVE A BIG TROUBLE

Julie Douville

When you make a update. I try to update both , pro version and free version but , my website had critic problem please help me or I desintall and I buy anothe application. I lost all my variation and I need to repeat ! I lost my website its urgent

Golam Kibria

Hi Julie,

We are sorry for the inconvenience.

Will you share FTP details here?

Please share this so we can fix the issue for you.

Thank You

Julie Douville

I dont know its you made the update , but I need to rewind with jetpack , we have again a critic error.

Julie Douville

As soon as you update my site it crashes. Every time. So leave it like that. I’m in high season and I need my site. Don’t update or find another solution. Look the mail I received for 5 times.

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Golam Kibria

Hi Julie,

We are really sorry for the inconvenience.

I try to update the plugins for you but it redirects me to wordpress.com

Will you please share your login details for wordpress.com?

I will wait for your response.

Thank You

Julie Douville

Please fix it and check long long time… Because My website crash !

Golam Kibria

Hi Julie,

This is what I get.

How do install a plugin on your site?

Thank You

Golam Kibria

Hi Julie,

Please ignore the last message.

Thank You

Golam Kibria

Hi Julie,

Will you please check if everything is alright now?

I will wait for your feedback.

Thank You

Golam Kibria

Hi Julie,

Hope you are doing great.

I am still waiting for your feedback.

Thank You