Hi María,
Changing images is not a feature of our plugin, is a feature of WooCommerce itself.
Could you disable our swatches plugin and check if is it working without our plugin or not?
Thank you
Hello again,
Inside the product variations you can add an image or more images if you activate the Variation Gallery for WooCommerce Settings plugin, but the images are not displayed when you choose the desired variations.
If I deactivate the plugin I have no option for the variations.
Thank you, I look forward to a reply.
Hi María,
Sorry for the misunderstanding. You wrote Variation Swatches and we have no gallery feature with the Swatches plugin. But we have the “Additional Variation Images Gallery plugin”. Give us an exact product link, so that we can check it for you.
You can record me reproducing your issue using a tool like this- https://www.useloom.com
It helps me to figure out the issue quickly.
And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Thank you
Hi, I think I have sent you the access so you can check the website. I have only tested it on two products as https://marocasshop.com/producto/balls-populars-camiseta-unisex/
you will see that in the variations there is a product image and in mobile the variations image is not displayed.
Also, I installed later the plugin Additional Variation Images Gallery for WooCommerce and the problem is not solved.
Username: problem variations
Email: [email protected]
*TLXRv@BreUTBT9!7ClZFCWD
We will keep in touch.
Translated with http://www.DeepL.com/Translator (free version)
Hi María,
Please temporarily deactivate our Swatches plugin and check whether the images are changing on mobile or not.
From my inspection images are not changing even without our plugin. BTW, Additional Variation Images Gallery for WooCommerce will not work with your theme. Because you are using a theme built-in gallery. Our plugin will work with the default WooCommerce gallery.
As I said before, changing images is not a feature of our plugin. It is a feature of WooCommerce itself.
Thank You
Okey, oohh what a pity, I will try to look for another plugin.
Thank you very much for your answer.
Hi María,
Is there anything I can help with?
or, Can I close this ticket?
BTW, you can contact your theme support to enable the default WooCommerce gallery.
Then you can use our Additional Variation Images Gallery for WooCommerce. The thing is, the Stockie theme changed some logic for the WooCommerce default gallery.
Thank You
You can close the ticket and if I need help later I will contact again. Thank you very much.
Problem
María Ródenas
The Variation Swatches plugin for WooCommerce is giving me errors on mobile display. The color variation image does not display when you change color on mobile device, on desktop and tablet it works. how can I fix it?