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504 error

sophie Doughty

Good Morning,

 

We have installed the plugin and its great and does exactly what we wanted and so easy to use! however, our website is extremely slow and we are getting 504 error messages all the time.

Any help would be great appreciated.

sophie Doughty

Many thanks for your email.
Our website seems to be getting worse, we are not getting the usual orders and lots of emails from customers to say page not responding. Shall i uninstall the plugins until we can fix so not to loose orders?

Rezwan Shiblu

Hi Sophie,

Thanks for reaching out to us. The majority of the time, this 504 error is caused by the hosting server.

However, first of all, kindly deactivate our swatches plugin and check to see if the problem persists or not.

Secondly,  please do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except the WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the reason of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please contact your hosting provider.

If possible please record me reproducing your issue using a tool like this. https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.

And share your site login full details(Email+password) in the site login details area. I’ll check what’s happening there.

Hope to hear from you soon!

Thank you

 

sophie Doughty

HI,

We deactivated the plugin and our website is now working. What would you like me to do now?

Rezwan Shiblu

Hi Sophie,

Could you kindly confirm which plugin you deactivated? As you said, your website is now working without error.

And which version of the variation swatches plugin are you currently using on your site?

Looking forward to hearing from you.

Thanks.

sophie Doughty

Hi,

 

Yes we deactivated your plugin as our orders went from 100 in 24 hours to 9. We had hundreds of emails and call to say the website was just not working so we deactivated your plugin and its started working again.

Your plugin is still deactivated. The version is Version 2.0.10

Rezwan Shiblu

Hi there,

Do you have a staging site with the same setup?

If so, can you please share the login credentials with us? So that I can test it.

Or, we can also create a test site for you. Will you help us to replicate the error on our end?

Thanks in advance for your co-operation.

sophie Doughty

HI

We do not have a staging site, happy to help were we can. let me know what you need from us.

Rezwan Shiblu

It’s a staging site, please login here and try to reproduce your issue here.

https://wptestbox.com/sophie/wp-admin/
User Name: admin
Password: gE6zbVbQXZhEMpuVjT

Thanks.

sophie Doughty

Hi,

How to I stage the site? could I reinstall on our original website and see if the problems happen again? is someone could be on help to help at an agreed time to launch?

Rezwan Shiblu

Hi sophie,

Please set up your theme and additional all plugins in our staging/test site and reproduce the 504 error so that we can investigate this issue.

Thanks.

 

sophie Doughty

Hi,

Many thanks for your email. We have looked at re-producing our website but we have lots of paid pluging so will not be able to exactly replicate?

Rezwan Shiblu

Hi there,

Could you please reproduce your issue on your live site and send me a screen recording by using this tool – https://www.useloom.com

Also, please give me temporary admin access to your site – https://prnt.sc/FrmD5NvuB1B0

Thanks.