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Disabled Attribute style

Ian Emmett

On the category page we cannot get the swatches to cross out and blur to show that colour out of stock.

Its blurred and crossed out on the individual product item

https://theclosetqueen.co.uk/product/belted-link-wrap-top/

but not on the category page

https://theclosetqueen.co.uk/product-category/cqtops/

Rezwan Shiblu

Hi There,

Thanks for reaching out to us.
Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except the WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please send me your site login details for further investigation.
I will happy to assist.

Thank you.

Ian Emmett

Ive disabled all plugins and we still get the same option

 

Ive done a video highlighting an item which has 2 colours out of stock. on the shop page there is no cross through the out of stock items and there is on the product page.

 

(we want crosses through items)

 

Then

Rezwan Shiblu

Hi Ian Emmett,

I have checked it on my test site and it worked perfectly. Please follow these settings – https://www.loom.com/share/79cc5a3390304a288a2e60a69a214387

If this does not help, please give me your site login details for further investigation.

Hope to hear from you soon.

Ian Emmett

Hmmm Ive done all that and it still is not showing with the cross…

 

Ian

Rezwan Shiblu

Hi Ian Emmett,

Thanks for confirming.

Can you please give me temporary admin access to your site? I’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to administrator, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Thank you.