Hi Kitty,
Thank you for getting back to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except the WooCommerce and Additional Variation Images Gallery Plugin.
=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this. https://www.useloom.com
It helps me to figure out the issue quickly.
And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Thank you
Prevent thumbnail images from cropping
Kitty Nicol
Hi there, I’ve asked this question in the forum, but no one seems to be answering there anymore, so trying my luck here.
I’m trying to figure out how to prevent the thumbnail images from cropping so that they show the whole image proportionally within the thumbnail size.
I have tried
But this hasn’t changed how the thumbnails display in the gallery.
Could you please advise how I can change this?
Thanks