Hi Lisa,
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except the WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the problem is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
Looking forward to hearing from you soon.
Thank you
I can’t get the screenshot to show here. I have emailed it.
Hi Lisa,
We are sorry for your inconvenience. If you want we can give you a CSS snippet to make it invisible. But we want to check if the issue is with your theme or not. I have created a staging site to test it. Here are the credentials:
https://wptestbox.com/119234/wp-admin/
Username: admin
Password: demo
Could you send us the latest version of the theme that you are using on your site? We’ll try to investigate your issue installing your theme on our local setup.
You can upload the theme file to Dropbox or Google Drive and send the download link here directly.
Looking forward to hearing from you soon.
Thank you
Can’t turn off tool tip
Lisa Clarke
Hello. I’m trying to remove the tool tip from my Special Attribute images. In the screenshots I’ve attached, you can see that I have it disabled in the plugin, but it still shows when I hover over any swatch in the Design attribute. It does not display when I hover over any other attribute (like Channel Width). This happens on all of my product pages.
You can see for yourself on this product page.