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problem grid WooCommerce

Filippo Manni

Hello I have an urgent problem with your plugin I first installed the basic version then after switching to the pro version the shop grid has problems displaying the thumbnails
It is a very big problem for me I would ask you for help as soon as possible thanks Filippo Manni

Golam Kibria

Hi Filippo,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Filippo Manni

Thanks Golam,
for your quick response, it is since I inserted the pro plugin that this anomaly happens to me I am attaching the accesses to the site thank you if you can intervene as soon as possible thanks

thank you

Golam Kibria

Hi Filippo,

Please check now.

Let me know if the problem is resolved.

Thank You

Filippo Manni

the problem seems to be solved but there is a problem in the cache you do not see the changes I make in the back end you have any advice about it.
Thank you
Filippo Manni

Golam Kibria

Hi Filippo,

Could you please explain a bit more? I am sorry that I could not get your query.

Thank you