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plugin conflic

JENIL-LEE LOVELACE

The plugin is in conflict with our website and is not functional.

Hakik Zaman

Hi JENIL-LEE,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this. https://www.useloom.com
It helps me to figure out the issue quickly.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

JENIL-LEE LOVELACE

We cannot provide you with any site login details. Please issue a refund as we cannot use the plugin.

Hakik Zaman

Hi JENIL-LEE,

We will happily refund if we can’t resolve your issue.

Do you have a staging site with the same setup?

So that I can check it for you.

BTW, you didn’t mention what issues you are facing. Please record me reproducing your issue using a tool like this. https://www.useloom.com
It helps me to figure out the issue quickly.

Thank You

JENIL-LEE LOVELACE

The plugin is producing various issues with our product template. No, we do not have a staging site.

Hakik Zaman

Hi JENIL-LEE,

Can you please tell me what are the various issues?

How can I give a solution without knowing what issues you are facing?

Please tell me specifically what issues you are facing.

You can record me reproducing your issue using a tool like this. https://www.useloom.com

It helps me to figure out the issue quickly.

Thank You

JENIL-LEE LOVELACE

Please process the refund. Our developer is the one dealing with that and he sees the conflict. We purchased it the same day we asked for a refund.

Hakik Zaman

Hi JENIL-LEE,

Please open a new ticket by giving your Order ID and License key.

So that I can refer that ticket to our Sales and Marketing team.

Thank You

Hakik Zaman

Hi JENIL-LEE,

I have already forwarded it. We were on a vacation.

I will push them again for you.

Thank You