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Change color of the images when only choose color

Marco Gehrig

Hello friends

Since a few months the color of the hoodies resp. photos does not change anymore if you only select the color.
You always have to select both (color and size).

Here you will find the example: https://onebear.ch/product/hoodie-onebear-linien

Kind regards
Marco

Golam Kibria

Hi Marco,

Have you updated both versions of our plugin (free + premium)?

With the latest update, the first attribute is assigned to change the image. You need to change this to your desired attribute.

Please make the adjustment here.

Let me know if the issue is resolved.

Thank You

Marco Gehrig

Hello Kibria

Thanks for your answer. Yes i have updated both version (see printscreen):
Mit Lightshot geschossen (prnt.sc)

Its still not workgin and now the behavior is even different.
when i select the size of a hoodie the color changes.
Here you can see it: Hoodie – ONEBEAR (Linien) – ONEBEAR – OUT OF BOX

Choose just the size and you will see, the color of the hoodie will change.
Could you please help me – because i got bad feedback from the customers.

Thank you.

Kind regards
Marco

Golam Kibria

Hi Marco,

We are really sorry for the inconvenience.

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Marco Gehrig

Hello Kibria

 

Unfortunately i can’t give them an admin account since the site is in productive use. can we organize a teams meeting or zoom meeting? that way i can give them access to the site. i would be very grateful if we can fix the problem in a timely manner.

thank you for your prompt reply.

kind regards
Marco

Marco Gehrig

Hey Golam

Could you please send me a answer. i have so many bad feedbacks because of the wrong behavior of the colors.
Could you sende me a e-mail with your direct contact via the contact form of the homepage here:
Contact – ONEBEAR – OUT OF BOX

Kind regards
Marco

Golam Kibria

Hi Marco,

We are sorry for the late response, it was our weekend.

Please try changing the attribute from here.

Select the color attribute replacing the first attribute

Thank You

Marco Gehrig

Hello Golam

Thanks for your feedback. Now it seems that with this attrribute it works.
but it’s funny, i also tested it a few days ago with this attribute without success.

thanks for your help. i’m glad it works now.

Kind regards
Marco