Hi Amy,
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.
And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Thank you
Issue with plugin and product variations
Amy Brunskill
Hi there,
I installed this plugin on my website and initially it appeared to be working well, but after I updated my website a while ago, I was unable to include product variations on my items. The options were greyed out and customers were not able to choose a chain length for necklaces. For this reason I have had to deactivate the Variation Swatches for Woocommerce plugin, as Woocommerce support identified this plugin as being the problem.
Kind regards,
Amy