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Image does not fit in the window

Gosia Eu

Hi,
I have a problem with an enlarged attribute image. See the attached images. Part of the image does not fit in the window.
Do you know how to fix this?

Thanks

 

Zrzut ekranu 2022-07-9 o 10.52.05.pngZrzut ekranu 2022-07-9 o 10.52.00.pngZrzut ekranu 2022-07-9 o 10.52.01.png

Hakik Zaman

Hi Gosia,

Thanks for reaching out to us. Can you please give us an exact product link to check?

Hope to hear from you soon!

Thank You

Hakik Zaman

Hi Gosia,

The width of your tooltip is very long. Please try to add the below CSS at Appearance > Customize > Additional CSS

.wvs-has-image-tooltip:before {
   margin-left: -200px;
}

Then check if it is visible or not. Before checking don’t forget to clear your cache like- Browser Cache, Caching Plugin Cache, and Server-side cache.

Thank You

Gosia Eu

Thanks,

It helped on the PC, but can you test on a smartphone.

Hakik Zaman

Hi Gosia,

It will not fit on a mobile screen.

I have tried to keep it in several ways. The width of the tooltip image is 500px. Check this screenshot.

Where a standard mobile screen is the highest 767px.

Thank You

Gosia Eu

Thanks,
I have a problem with tooltips. There is a conflict with another plugin, do you know how I could fix it?

Hakik Zaman

Hi Gosia,

Could you record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out the issue.

Thank you

Gosia Eu

I don’t think it will do anything. You can’t see it. It’s just that in your plugin the prompts work fine. But I also have a plugin from another company (don’t know if I can give a link here) whose tooltips don’t work, they are not visible at all. I disabled the theme’s tooltips (Woodmart), but that didn’t help.

Hakik Zaman

Hi Gosia,

Will you help us to replicate your issue on our staging site?

Please let me know your thought.

Thank You

Gosia Eu

Hi,
you can have a look at it in my shop during the production phase, let me know.

Thanks

Hakik Zaman

Hi Gosia,

Can you share some screenshots to understand?

Thank you