Once again I see tickets with answers but still no answers for my concern which is now more than 48 hours old.
Public
Ticket #115173
Hi Mathieu,
We are sorry for your inconvenience. We are on our Eid Vacation. So, the response can be delayed than normal time.
Still, our support engineers are replying at their convenient time. Can you please write us what issues are you facing?
Thank You
I gave access to one of your colleagues but I got no response.
I want to display the colors on the products page and the shop page except that I have to do the products one by one and I have 1500 products, which is not possible.
I would like to know why I have products with the colors displayed and others not, I would also like to change the size display mode because the rounded format is not suitable for this variation.
Basically, I don’t understand how it works.
I would like to have the same rendering as this site
https://harcour.fr/fr/23-pantalons-d-equitation
But we have that on our site, if you go down the page you will see that some products there is not the color displayed but the NAME of the color and if you go to the product it’s the same, and ditto for sizes ca does not fit in a circle.
Please answer it’s quite urgent, our site continues to be online
Hi Mathieu,
Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Ticket is closed.
non-existent support
Mathieu Lajat
I have rarely seen such non-existent support, you send messages and it takes more than 48 hours to get a response.
Also extremely above the variation plugin which does not give the possibility of doing simple things, you have to modify everything one by one, when you have a site with 1500 references it is impossible.