Hi Asad,
Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
I have attached the credentials you can check it now.
I have attached the credentials you can check it now.
It’s messing up my site
Hi Asad,
We are sorry for the late response. We were on a vacation.
I have checked with your theme and the problem did not happen on our end.
We will need more time to investigate the issue.
If you want I can install the old stable version on your site for now.
I will wait for your response.
Thank You
Yes please install it. ASAP
Hi Asad,
There seems to be a conflict with your theme.
https://www.loom.com/share/06666662c4ce4479be973d6dfd28e396
Can you manage a staging copy of your site? It will help us investigate the issue.
BTW, I have installed the previous stable versions on your site.
Everything seems okay now.
I will wait for your response.
Thank You
Hello Golam,
For a while it was okay but I am facing the same issue again. I don’t know how to create a stagging copy of my site I have already given you complete access. Please solve my Plugin Issue ASAP
Hi Taha,
Please ask your hosting to assist you to create a staging copy of your site.
I cannot investigate the issue on your live site. It may break something.
Thank You
Is staging copy or baking up a site is same thing my hosting provider tells me that both are the same things. What should I do now?
Hi Taha,
Tell them that you need a copy of the above site to investigate an issue.
So, the main site remains out of any trouble.
Thank You
I’ve found a plugin named WP Staging. I am making a clone of my site by using this. Is it Okay
Here is the staging copy of my site you can use this by login with same Credentials. And Please Kindly resolve my issue It’s been too long that I am facing this issue.
???
Hi Taha,
The problem seems to be coming from your theme.
If you change the theme to a default one, the problem goes away.
https://www.loom.com/share/2e5354622dd04ceba6cf6d56a4ac8d24
Unfortunately, we could not replicate the issue on our end.
Will you please help us by replicating the issue on the following test site?
https://wptestbox.com/freshio/wp-admin/
User name: admin
Password: A6dFJ)isk9EYkm!yvk
Hope to hear from you soon.
Thank You
Mean? if I am right you ask me to change update theme other data on wptestbox site
Hi Taha,
Yes, I need your help to reproduce the issue on our end.
You can see that wptestbox does not have the error with the same theme.
Thank You
Conflict with my Woo-commerce Category Pages
Taha Abdul Ghani
Hello there,
I have deactivated the plugin for some reason and now whenever I activated it again my woo-commerce category pages show the mobile version of the page on the desktop also, I have attached a link below for better understanding.
https://soortyexpress.com/category/household/