Hi Kevin,
We need your login details for our site.
Please share the details here.
Thank You
Public
Ticket #114989
Hi Kevin,
The password does not work.
Thank You
You try to login on wordpress site?
Hi Kevin,
Yes, I tried the credential to log in to your site.
I wanted to update the plugins to the latest version.
Thank You
yes i gave you the admin login, but i think you are block because you are working outside eu, right? Can i also update myself if you give me the plugin in a download link?
Hi Kevin,
Please share your login details for our site.
We need this to manually fix your account (missing-download).
Thank You
Yes, i give them above, can you tell me why you can not login?
Ok, its finished. Thanks. Last question: why is it invoiced twice to my account?
Hi Kevin,
We can reset your password and access your account but it is easier and much faster if you shared your login details with us.
You can change it when we are done working on your site.
Sometimes it shows duplicate orders on the account due to a glitch in our system.
Please share your login details for our site. We will check and update your account.
Hope to hear from you soon.
Thank You
[****]
and?
Hi Kevin,
We are sorry for the late response. We were on a vacation.
I have forwarded your details to our sales team.
We will fix the issue and get back to your ASAP.
Thanks a lot for being patient with us
Could you check now?
Hi Kevin,
Please let us know if the issue is resolved.
Thank You
I did not see a pay back of the original amount, did you?
Hi Kevin,
Our system makes duplicate instances of order but you are only charged once.
Please check your bank statement to verify if you are actually charged twice.
We will wait for your response.
Thank You
Ticket is closed.
variation swatches
Kevin van Werkhooven
Hi,
I saw this morning that my pro license of variation swatches is not working, when I go to downloads it said the download is expired. When I logged in in my account, I saw that in April it was also paid twice. Can you help me with these two things?