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attribute taxmomies large size

Jodie Griffiths

If I try to make attribute taxmomies large size in the back end it will not increase the size. It stays the same.

https://therugcollective.com.tr/product/distressed-vintage-kendra-area-rug/?attribute_color=Kendra+Ash&attribute_shape=Area+Rug&attribute_size=200x290cm

Plus if you look I  have products under Round and Runner but I can’t select it. they are greyed out.

Golam Kibria

Hi Jodie,

I have inspected the issue on your site.

First, you had another swatches plugin and I have deactivated it for you.

Secondly, you are using custom(product level) attributes. Our plugin needs global attributes to make the feature work.

Here is a video I made during the investigation:

https://www.loom.com/share/9f6e71254fe54c7abd1324a6e31d897a

The video should answer all of your questions.

Still, if you have any queries please let us know.

Hope to hear from you soon.

Thank You

Golam Kibria

Hi Jodie,

We have got your reply to the email. Please reply to the ticket to get a faster response.

Can you please give us temporary admin access to your site? I will try to configure a product for you.

I tried the credential that you shared above but it did not work.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!