Hi Tobias,
We will need your login details for our site.
Please share the details so we can check the issue for you.
Thank you
Public
Ticket #113960
Hi Golam,
i downloaded and installed the plugin with the .zip File you sent me via wetransfer.
It installed successfully and seems to work so far BUT it directly said there is a newer version 2.0.3 of the plugin (the .zip file was 2.0.2) and if i click on update it gives an error message “Forbidden”.
My username to your site is: Getwooplugins14
Thanks for help!
Here the exact error-message i get when i try to update the plugin (in german):
Aktualisierung des Plugins Variation Swatches for WooCommerce – Pro (1 von 1)
Herunterladen der Aktualisierung von https://getwooplugins.com/?download_file=175&order=wc_order_60b6ad52737fc&uid=4af10526af0021d9157cebeec706ddcab39958495a4caed82c97b5f450d72a67&key=woo-variation-swatches-pro.zip…
Beim Aktualisieren von Variation Swatches for WooCommerce – Pro ist ein Fehler aufgetreten: Download fehlgeschlagen. Forbidden
Abschalten des Wartungsmodus …
Alle Aktualisierungen wurden vollständig durchgeführt.
Hi Tobias,
Please share your username (I think it is Getwooplugins14) and password.
We will inspect and fix your account issue.
Hope to hear from you soon.
Thank You
[****]
Hi Tobias,
Please check your account now.
Please download the premium version of the plugin from here: https://getwooplugins.com/my-account/downloads/
And try a manual update like this: https://www.youtube.com/watch?v=anzv8IsiP2o
Let me know if the issue is resolved.
Is there anything else we can do for you?
Thank You
Hi Golam
now it works just fine!
Thank you very much for the very helpful support!
Hi Tobias,
We really get excited & honored when you use our plugin on your site.
If you found my support helpful, could you leave your valuable review here: https://wordpress.org/support/plugin/woo-variation-swatches/reviews/?filter=5
Your rating keeps us inspired.
Thank You
Ticket is closed.
Download Link doesn’t work
Tobias Flik
Hello,
i have a subscription for Variation Swatches For WooCommerce since June 2 2021. Now on June 1 2022 there was a renewal.
Unfortunaly I can’t download a current version??? The download link doesn’t work. It links to a site which says “Sorry, this download has expired Go to shop“-
When i want to activate the old version (i downloaded a year ago) on my website it crashes. The error message says: “You are running older version of “Variation Swatches for WooCommerce – Pro”. Please upgrade to 2.0.0 or upper and continue.”.
Since i pay for the plugin i need immediately access to the current version of the plugin.