I think the problem MAY be coming from the shop page I had the swatches displayed on there. I’ve turned it off to see if it still happens, do you know about any other issues in regards to this?
Hi Julia,
Thanks for reaching out to us. Are you trying to purchase variation from the shop/archive page?
Hope to hear from you soon!
Thank You
When my customer try to purchase from the swatch on the shop page (I’ve now turned if off on the shop page) no variation is added when added to cart.
The only time variation is added is when its purchased through the product page. I will turn it on now for you to see.
Hi Julia,
We are really sorry for your inconvenience. 🙁
This is a known issue and I have already reported it to our development team.
Hopefully, very soon a new version will be released to resolve the issue. Please be patient with us.
Thanks in advance for your patience.
ok thats a shame! I look forward to the update as I love the plugin. Do you have a timeframe?
Hi Julia,
This issue arises after releasing version 2.0.0. Version 2.0.0 is a massive change.
Could you roll back to the 1.1.19 version for the free and the 1.1.18 version premium versions? Here is the tutorial on how you can rollback: https://www.loom.com/share/2d8bc9351e864e1d964e319e27564250
Please download the 1.1.18 pro version for Variation Swatches For WooCommerce from here:
https://drive.google.com/file/d/1owFKhXBkc9G2Rv2pS0GyQqMdEVh-ppx8/view?usp=sharing
Thank You
Hi I’ve just rolled back but unfortunately it broke my site so had to update to the latest versions again
Hi Julia,
We have resolved the “specific variation cart issue from the archive/shop page”.
Please update to version 2.0.2 and let us know if it resolves your issue or not.
Hope to hear from you soon!
Thank You
No variation picked
Julia Nicholson
Hi,
For some reason over the last few days (since purchasing the plugin for renewal) people are putting through orders sometimes no colour has been chosen. See attached. This products should have a colour attached to it once the customer chooses it, this is the second products that I’ve seen this happen with.!["Screenshot](//i.imgur.com/vU3UE1t.jpg")