Hi Brian,
Thanks for reaching out to us. If we create a staging site, can you please reproduce/regenerate your issue on our staging?
Hope to hear from you soon!
Thank You
Here is an image of issue when running Additional Variation Images Gallery for WooCommerce Version 1.3.5
And… here is an image from the live site that is still running Additional Variation Images Gallery for WooCommerce Version 1.1.39
When the update was applied, two things appeared differently, the thumbnail size was very large, and the problem with the vertical slider. I resized the thumbnail but I cannot fix the vertical slider showing in the bottom position.
Brian
Hi Brian,
Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and Additional Variation Images Gallery Plugin.
=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this- https://www.useloom.com
It helps me to figure out the issue quickly.
Note: Unfortunately, the screenshots were not attached properly.
And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Thank you
I’m sorry, I think we are not on the same track. I’m testing the update on a LocalWP version of the website, not the live site.
.woo-variation-gallery-thumbnail-slider {
display: flex;
margin-top: 5px;
}
Something after the update, has resulted in a struck through “display: flex;” … and that is causing the thumbnails to show vertical instead of horizontal at the bottom.
Any ideas what is over riding this css?
frontend.min.css
.woo-variation-gallery-thumbnail-position-bottom-bottom .woo-variation-gallery-container .woo-variation-gallery-thumbnail-slider:not(.slick-initialized) {
display: block;
clear:both
}
changing this to flex seems to fix the issue, now… what is the best way to deal with this?
Hi Brian,
Will you help us to regenerate/reproduce your issue on our staging site?
We will give you a staging site and add the necessary plugins and sample products.
You have to reproduce/regenerate your issue there.
Please let me know your thought.
Thank You
thumbnail position issues after update
Brian Lord
I’m working on a localwp sandbox of the live site, after updating from Version 1.1.39 to 1.3.5, the thumbnail slider behavior is different.
We have the thumbnail slider at the bottom, and normally the thumbnails line up horizontally along the bottom.
Now the thumbnail slider is still at the bottom, but the thumbnails are lining up vertically.
( If I set the sider to the left, they line up horizontally )
The thumbnails line up in the slider in the reverse of what it should be.