fbpx
Want To Add Extra Images Per Product Variation For Free? Download Now

Cant activate the plugin after update

Lars Ottinger

Hi

Just updated the plugin and the Pro version got deactivated. Now it´s not possible to activate it and here on my account page I can´t find my downloads. Please help!

 

Best regards

Lars

Hakik Zaman

Hi Lars,

Thanks for reaching out to us. We are sorry for your inconvenience.

Version 2.0 is a massive change, we have updated the whole codebase.

Please download the latest (v2.0) Swatches PRO version and use it with the latest Swatches Free version (v2.0).

Note: Variation Swatches PRO has been deactivated intentionally for compatibility issues.

on my account page I can´t find my downloads

Please make sure you have purchased your product using this account.

Thank You

Lars Ottinger

Thanks for the quick response. However, the link to Variation Swatches Pro doesn´t work. I just end up in My downloads and there are No downloads available yet.

Trying to activate it i got this response:

Plugin couldn´t be activated because it caused a serious problem.

You are running older version of “Variation Swatches for WooCommerce – Pro”. Please upgrade to 2.0.0 or upper and continue.

 

Hakik Zaman

Hi Lars,

Plugin couldn´t be activated because it caused a serious problem.

=> Variation Swatches PRO has been deactivated intentionally for compatibility issues.

Can you please share your login credentials of (getwooplugins.com)?

I know it is weird, but we don’t keep our user information.

Thank You

Hakik Zaman

Hi Lars,

You have no order in the dashboard. Please purchase the Pro version first to get the file.

Thank You

Lars Ottinger

Excuse me. I have allready bought it and from what I udnerstand it is supposed to be auto-renewed every year. So why is it removed from my account? I have the download from March 19 2021 when we bought it.

You mean the auto-renew doesn´t work and I have to buy it again? Strange.

Lars Ottinger

Hi again,

talked with a colleague who mentioned that we changed bank since last year. Guess that is why our renewal didn´t work. I really appreciate the help and quick response from your side. Just bought the plugin and are setting it up again.

Have a nice day!