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Swatched turned back to Dropdown (plugin no longer working)

Devon Lovings

Since updating to the latest version of Woocommerce, it appears the free plugin no longer works. Is this a known issue and should I roll back until it’s fixed?

Golam Kibria

Hi Devon,

Please check if this option is enabled?

Click on the Save Changes button and check.

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Devon Lovings

Yes, that option is selected. I have updated my ticket to include login credentials.

Golam Kibria

Hi Devon,

Please check now.

Let me know if every issue is resolved.

Thank You

Devon Lovings

It appears to be working! May I ask what you did to correct this issue in case it arrises again?

Golam Kibria

Hi Devon,

It was mostly a caching issue and you accidentally disabled this option.

I hope that this clears your confusion.

Is there anything else we can do for you?

Thank You

Devon Lovings

There appears to be another issue, disabled variations are not “blurring” or “crossing” out like they did before. I have that option enabled.

Golam Kibria

Hi Devon,

Have you tried the latest version of the plugin?

We have released another update yesterday.

Please check and confirm if you still have the issue.

Thank You