Hi Neil,
Thanks for reaching out to us. We are sorry for your inconvenience.
Version 2.0 is a massive change, we have updated the whole codebase.
Please download the latest (v2.0) Swatches PRO version and use it with the latest Swatches Free version (v2.0).
Note: Variation Swatches PRO has been deactivated intentionally for compatibility issues.
Thank You
Hello, I’m struggling to get the details of our account from my boss, can you please tell me how I can get this rectified? As I said the login would be [email protected] but she’s not getting the account reset. Thanks, NEIL
Hi Neil,
I am sending the email address to our Sales and Marketing team.
They will send a password reset link to that email thanks.
Thank You
Furthre info – from our bank account:
06 May 2022 PADDLE.NET* GWP 840 58.80 VISAXR 1.24682 CD 6982 04MAY22 DEB 47.16
Hi Neil,
We have sent you a password reset link.
Please find your license here: https://getwooplugins.com/my-account/downloads/
Thank You
Hello,
Thank you for the pw reset, but I did not need this on my login. My colleague bought Swatches pro (see this chain above for details – her email and also the bank line showing the transaction.)
I have requested that we get a reset for her account ([email protected]) because this is the one with the purchase. Your system says it doesn’t recognise her email address.
Please can you send a reset to her so I can get the 2.0.0 version of Swatches Pro which I urgently need.
Thank you, NEIL
PS, I’ve checked our incoming mail log and she didn’t get and email from you ever, so I presume it’s a case of mistyped email address, which is why the reset doesn’t work. As you can see the purchase was made on 04 May 2022 although the payment processed on 06 May 2022:
06 May 2022 PADDLE.NET* GWP 840 58.80 VISAXR 1.24682 CD 6982 04MAY22 DEB 47.16
Hi Neil,
Sorry for the inconvenience.
If we send a password reset link on this email [[email protected]]
Will that be alright?
Please find the message icon on the right bottom of our site and send us a message.
Thank You
Yes please send to that address, thank you. The download should be available from that account. Regards, NEIL
Hi Neil,
We don’t have the email listed in our system.
There must have been a typo during the purchase.
Can you send me the order number or something that we can use to retrieve the account for you?
Thank You
Hello Golam,
Firstly, thank you for sending me the link that we have now used to get going again!
This line from our bank statement is the only item that I have to reference the purchase – 06 May 2022 PADDLE.NET* GWP 840 58.80 VISAXR 1.24682 CD 6982 04MAY22 DEB 47.16
Looking at my Teams chat with [email protected] it would say she made the purchase around 16:30 on 04 May if that helps you find the payment?
It will be fine to associate the payment to my account instead of [email protected] if this is easier, then I can download if ever need to again.
Kind regards, NEIL
Hi Neil,
I am sorry for the late response.
We could not find any order associated with the email address.
Maybe, she made a typo during the process.
If you could share something else that we could use to look for the account will be great.
Order number, license number, or the invoice maybe.
I will wait for your response.
Thank You
Hello Golam,
Thank you, via your payment provider we worked out that Anne’s email was entered wrongly (faulty keyboard) so I’ve created an alias, then reset the pw and updated, so we are correctly set up and licenced now. You can close this ticket.
Excellent customer service!!
Kind reagrds, NEIL
Hi Neil,
That’s great. I just got a screenshot of all payments of May 6 and was about to forward you so you can identify the email.
Glad that it’s not required anymore.
We really get excited & honored when you use our plugin on your site.
If you found my support helpful, could you leave your valuable review here: https://wordpress.org/support/plugin/woo-variation-swatches/reviews/?filter=5
Your rating keeps us inspired.
Thank You
Error
Neil Jarman
Hello,
We are a licenced user but I can’t find the key right now.
I got this error and since then have had a variety of errors.
Now I cannot update the pro version.
Can you advise on this please?
Thanks NEIL (licenced user is [email protected])