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I can not modify the image sice since the version 1.2.9

Bruno Onetti

Hello, since the version 1.2.9 I have been facing a problem whenever I try to update the plugin version. I use Elementor and the Astra theme and whenever I try to update the version of the plugin, the size of the image decrease and there is no way to make it bigger. I have been waiting for new updates and I have the same problem with all of them.

I attach you two pictures, in one of them you can see the correct size of the product image (bigger) and in the other the size of the product image when I update the pluging to any version newer tahn the 1.2.9

Hope you can give me a solution.

Regards and thank you in advanced

Bruno

 

 

correct size.JPGproblem.JPG

Hakik Zaman

Hi Bruno,

Thanks for reaching out to us. Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!