Public Ticket #111808

Bug after Update

Thomas Hess

2 years ago

Hi there,

Since the WP and Plugin update today we are not able to see any variable in Admin (they are still displayed on the backend though).

Thanks!
Thomas

2 years ago

Here’s a screenshot of the “empty” variable product area: https://prnt.sc/sShggrmdGXw1

2 years ago

Hi Thomas,

Thanks for reaching out to us. We don’t deal with creating/deleting variations.

It is controlled by WooCommerce. We just display beautiful swatches rather than default variation dropdowns.

But, we are really sorry for your inconvenience. To get the backup of your site please contact with hosting provider ASAP.

Then you can restore the site as it was before the update.

Thank You

2 years ago

Hi Hakik

Thanks for your reply!

I didn’t know this is related to WC. Sorry for the missunderstanding.

I did solve the issue by deactivating and activating all plugins. Variations are visible again 🙂

Thanks!
Thomas

2 years ago

Hi Thomas,

Glad to know your variations are visible again. 🙂

We really get excited & honored when you use our plugin on your site.

If you found my support helpful, could you please leave your valuable review here: https://wordpress.org/support/plugin/woo-variation-swatches/reviews/?filter=5

Your rating keeps us inspired.

Thank You

Ticket is closed.