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Odd Plugin Behaviour

Hi, please see this short video clip:

https://capture.dropbox.com/AJQZywTHIVw7aLdp

Notice how on archive pages or archive elements, the plugin creates a “duplicate” image, when it should switch to the selected product variation. (Worth noting, as shown in the clip, the plugin works correctly on product pages.)

Please understand that I also have a plugin installed called “Perfect Brands for WooCommerce.” This plugin inserts an image on the product loop as seen here:

https://capture.dropbox.com/cXIDsRNcGEB2pXUu

What appears to be happening is that when Perfect Brands is active, your plugin, instead of switching to the selected variation, inserts a “duplicate” product image into the product loop.

Please assist me with this issue.

Kind regards,
Patrick

Hakik Zaman

Hi Patrick,

Thanks for reaching out to us. I have changed the image selector at Swatches Settings.

Please confirm with me if the issue is resolved or not. Hope to hear from you soon!

Thank You

Hi Hakik,

Yes, the issue is resolved! Many thanks for your fast response.

Kind regards,
Patrick

Hi, the problem you already addressed in this ticket has returned following your latest update.

Here, again, is my description of the problem…

Please see this short video clip:

https://capture.dropbox.com/AJQZywTHIVw7aLdp

Notice how on archive pages or archive elements, the plugin creates a “duplicate” image, when it should switch to the selected product variation. (Worth noting, as shown in the clip, the plugin works correctly on product pages.)

Please understand that I also have a plugin installed called “Perfect Brands for WooCommerce.” This plugin inserts an image on the product loop as seen here:

https://capture.dropbox.com/cXIDsRNcGEB2pXUu

What appears to be happening is that when Perfect Brands is active, your plugin, instead of switching to the selected variation, inserts a “duplicate” product image into the product loop.

Please assist me with this issue.

Kind regards,
Patrick

Hakik Zaman

Hi Patrick,

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Hi Hakik,

I have updated the login info. The plugin is now installed on a different site, so you will notice that is changed also.

Let me know if you have any questions or need anything else from me.

Patrick

Hakik Zaman

Hi Patrick,

I have changed the image selector.

Can you please check now?

Before checking don’t forget to clear cache like- Browser Cache, Caching Plugin Cache, and Server-side Cache.

Please let me know if it resolves your issue or not.

Thank You