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Swatch not working

Hello,

We have integrated the plugin in our website but  we are face ing two issues

  1. Swatches on hover not working on the home page.
  2. In archive pages when swatches are hovered it takes time to load variation images and also image gets larger.

Here is the login credential

URL: https://karunas.us/wp-admin/

Username: get woo

Pass: gCnBpeFipHojHFJlU)GRYnsX

 

Regards.

 

 

Hakik Zaman

Hi Bimal,

Thanks for reaching out to us.

Swatches on hover not working on the home page.

Please make sure if your theme has any functionality for image compression or not.

On your homepage images are displaying using <picture> tag our plugin will with <img> tag. Here is a screenshot.

In archive pages when swatches are hovered it takes time to load variation images and also image gets larger.

Can you please give us a screenshot? Please use LightShot App and post screenshot links directly here.

or,

Could you record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out the issue.

Thank you

Hello,

 

i have added image selector separated by comma but still swatches is not working

 

can pls check once.

 

Regards

Hakik Zaman

Hi Bimal,

I have checked again and found <picture> tag instead <img> tag. Please check this screenshot.

Swatch will find <img> tag to push variation images, but it will not push images if you the tag is <picture>

Thank You

Hello,

Our technical team has said that the premium theme we bought is not compatible with the swatch plugin we bought so we have decided to use the available swatch from the theme. So can you please refund the amount that has been paid for your swatch plugin.

 

Hope to hear from you soon.

Hakik Zaman

Hi Bimal,

Please open a new ticket by giving the Order ID and License key.

Mention that you want to use theme built-in swatches rather than our swatches plugin.

Then I can refer that ticket to our Sales and Marketing Team.

Thank You