I am posting it as an example.
In this screenshot, it shows that the second image does not appear even though we selected the option while live.
Public
Ticket #111150
Hi Burak,
It seems that there is a compatibility issue with your current theme.
We are sorry for your inconvenience.
Could you send us the latest version of the theme that you are using on your site? We’ll try to investigate your issue by installing your theme on our local setup.
You can upload the theme file to Dropbox or Google Drive and send the download link here directly.
Looking forward to hearing from you soon.
Thank you
Hi Golam,
You can download the latest version of the theme from this link.
https://drive.google.com/file/d/1SNUyTx0ruFU3i7i1Nl_vPc05iTTjJseM/view?usp=sharing
As you can see, there are many products available on our site. We look forward to your solution as soon as possible. I hope it will be resolved as soon as possible.
Thanks.
Hi Burak,
The Gallery plugin works with the default gallery of WooCommerce.
Will you please ask your theme development team – “how to activate the default gallery of WooCommerce!”
Hope to hear from you soon.
Hi Golam,
We haven’t been able to reach the plugin development team for a long time. If you have a chance to provide information on how to fix this issue on your part, we would be very happy.
Hi Burak,
It is difficult for us to read and find the solution for someone else’s code.
I hope you will understand.
Thank You
Hi Golam,
This problem was not there until 2-3 weeks ago. That’s why I contacted you. I have been using your plugin with this theme for about 2 years. However, with the last update of your plugin, the system that was working properly suddenly broke down. Additional variation images do not appear even after downgrading the theme we are using. So if there is a problem with the theme, there is a problem that we do not understand because I did not change these settings. If the theme had created a conflict, it would have caused trouble earlier. However, this problem has just started to show itself. We are also trying to find a solution. We couldn’t find an issue with the woocommerce default gallery settings you mentioned last time. In addition, when we use other plugins and add new images, the system works smoothly. So there are some points in your application that do not fit our theme. We ask for your support as we do not want to use any other application.
Hi Burak,
Yes, your theme is working with an older version of our plugin.
Will you please give us temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
The credential you have shared above does not work.
Hope to hear from you soon!
Ticket is closed.
No variation images showing
Burak Kavaklı
Additional images in the variant products are not visible. I urgently need your help.