Swatches is not running correctly on our new site and crashes page speed.
Please give us some help:
what about my request?
Swatches is crashing page speed.
Please check the site and give us some help!!!!
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.
Sorry, does not help.
Deactivated all plugins.
Do you need the access to our site?
Do you want to meet via whereby?
I went to your site to investigate the issue but I could not find our Swatches plugins installed there.
Am I missing something?
Hope to hear from your soon.
It is installed but nor activated because of page speed damage.
Please go to Plugins, activate both normal version and premium swatches and see what happens:
I would be very happy, if you try to solve the problem now!
Waiting two weeks now!!!
Thank you, I was able to check the issue.
Can you manage a staging copy of your site?
We have prepared a new update of the plugin.
It should help resolve the issue.
I could make a back-up via updraft plus
would that help?
The Backup is ready!!
When do you think, after nearly three weeks, my problem will be solved?
I have installed the latest development version on your site.
The loading seems perfect now.
I will wait for your feedback.
Cant see any difference. And now it doesnt work – colors / product thumbs of swatches cant be switched and do not appear?
And now it doesnt work – colors / product thumbs of swatches cant be switched and do not appear?
Can you give me an example of this?
no swatches appear
and the loading time is worse
Could you please check it . oesnt wwork
So i had to deactivate temproarly
Please let me know, how you want to go on!!!!