Hi there,
what about my request?
Swatches is crashing page speed.
Please check the site and give us some help!!!!
Public
Ticket #110197
Hi Martin,
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.
Thank you
Sorry, does not help.
Deactivated all plugins.
Do you need the access to our site?
Do you want to meet via whereby?
Sorry, does not help.
Deactivated all plugins.
Do you need the access to our site?
Do you want to meet via whereby?
Hi Martin,
I went to your site to investigate the issue but I could not find our Swatches plugins installed there.
Am I missing something?
Hope to hear from your soon.
Thank you
It is installed but nor activated because of page speed damage.
Please go to Plugins, activate both normal version and premium swatches and see what happens:
https://www.stick-manufaktur.de/63bferoi3843z7
User:
Martin
PW:
GyOyy6%2$VH8y0v)7bXAF7R2
Dear Golam,
I would be very happy, if you try to solve the problem now!
Waiting two weeks now!!!
Hi Martin,
Thank you, I was able to check the issue.
Can you manage a staging copy of your site?
We have prepared a new update of the plugin.
It should help resolve the issue.
Thank you
I could make a back-up via updraft plus
would that help?
The Backup is ready!!
(via updraft-plus)
When do you think, after nearly three weeks, my problem will be solved?
Hi Martin,
I have installed the latest development version on your site.
The loading seems perfect now.
I will wait for your feedback.
Thank You
Cant see any difference. And now it doesnt work – colors / product thumbs of swatches cant be switched and do not appear?
Hi Martin,
And now it doesnt work – colors / product thumbs of swatches cant be switched and do not appear?
Can you give me an example of this?
Thank You
here too:
https://www.stick-manufaktur.de/produkt/flexfit-5-panel-snapback-besticken-lassen/
and the loading time is worse
Could you please check it . oesnt wwork
So i had to deactivate temproarly
Please let me know, how you want to go on!!!!
Hi Martin,
I have installed the latest development version on your site.
The plugins are deactivated right now.
Please give it a check at your appropriate time.
I will wait for your feedback.
Thank You
How many times do I have to explain this?????
At the moment your plugin is deactivates because it doesnt work!!
Please login, activate it and check the site!!!!
Hi Martin,
I am sorry for the misunderstanding.
I installed the latest version, activated it, and checked your site.
Then I deactivated the plugin and requested you to check.
Did you check your site, activating the currently installed plugins?
Thank You
Yes, of course i tested.
Please check yourself – doesnt work.
Feel free to activate ist for your check.
Hi Martin,
I have installed the latest versions on your site.
There is also a higher chance of releasing the plugins today.
Plugins are deactivated right now.
Please check if this version works well for you.
Otherwise, we will have to refund your purchase.
Hope to hear from you soon.
Thank You
Ticket is closed.
Satching Craching PageSPeed
Martin Reznicek
Dear all,
Swatches is not running correctly on our new site and crashes page speed.
Please give us some help:
https://www.stick-manufaktur.de/produkt-kategorie/caps-besticken-lassen/