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Ticket #109357
Hi Vasileios,
We are very sorry for our late response.
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce, Crocoblock, and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the problem is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
Looking forward to hearing from you soon.
Thank you
Hi there,
We did (once again) but it did not work. We kept the minimum required plugins, but the problem is still there.
Thanks, V
Hi Vasileios,
The issue is coming from your child theme. You didn’t call wvs_pro_archive_variation_template()correctly. Please check this screenshot.
Please try using the parent theme. Hope to hear from you soon!
Thank You
Hakik, the error was there because we had deactivated the plugin. We reactivated the plugin and there is no such error anymore. Yet, it takes ages for the archive page to load, so does each product page.
Hi Vasileios,
We are working on Swatches Version 2. Do you have a staging site where you have the same setup?
Please let me know then I can set up the Swatches Version 2 (Under Development Version) on your site to check the issue.
Hope to hear from you soon!
Thank You
Hi Vasileios,
Thanks for sharing the login credentials. I have tried to install the Swatches Version 2 on your site but couldn’t perform the full test.
Because the solution provided by Crocoblock is for the running version. I’ll discuss this matter with our development team and will get back to you.
But it may take some time. So, if you are in hurry to launch your site, you may claim a refund.
Thank you
Hi there, the site is on air and we are facing a problem with the customer (is asking to cancel collaboration), so if there is a way to check this quickly, we would really appreciate it.
Thanks, V
Hi Vasileios,
It is about compatibility with another plugin, so it will take time.
BTW, today is our last office before Eid Vacation.
Basically, I am unable to test it further (because of my limited technical knowledge)
So, you have to wait for the development team’s response.
I hope you will understand my situation.
Thank You
Ticket is closed.
Slow Product & Archive Pages when variations are used
Vasileios Evangelidis
Dear Sirs,
We are using the Crocoblock JetWooBuilder solution to build an e-shop. The e-shop url is https://antheris.gr. Your plugin has been recommended by the developers and did appropriate modifications to use the variation swatches on product & archive pages.
They have a dedicated tutorial for this: https://crocoblock.com/troubleshooting/articles/fail-to-add-attractive-variation-swatches-to-woocommerce-archive-page/
Unfortunately, the solution is extremely slow. Loading a product takes ages. We have same problems when we show the variation on archive pages. The problem goes away when we uncheck the “Show swatches on archive / shop page” option.
Crocoblock support suggested we do not use the swatches, but the customer wants it (it is what we sold them).
To make tests and work on the issue, we setup a development server. We have sent you the server details. If needed, we could provide access to the actual server, too.
PLEASE HELP.!!!!!