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New Update Breaking some products

Britney Morris

We have tried to update your plug in, but it breaks our product page so we have to keep rolling back to 1.2.9. The images in the thumbnails dissapear and the page becomes super long with all the description information. You can see how long the scroll bar is and the missing images that are typically to the left of the product. I can screen share and do the update to show you if you would like  broken product page.JPG way below. Would someone be able to assist?

 

 

Golam Kibria

Hi Britney,

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Britney Morris

Good morning,

 

Unfortunately, we do not give admin access to our websites. We are more than happy to do a screen share if that works for you. We can schedule a meeting so we can show you what is going on.

 

Thanks,

Britney Morris

Golam Kibria

Hi Britney,

Can you verify if you have the latest versions of our Additional Variation Images Gallery plugins?
The latest versions are:
Additional Variation Images Gallery for WooCommerce – 1.3.1
Additional Variation Images Gallery for WooCommerce – 1.3.1

Will you please share some product links where I can find the issue?

Thank You

Golam Kibria

Hi Britney,

I am sorry for the late response. I have been trying to access your site but getting this error.

The page does not load.

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Britney Morris

Hello,

As I previously stated, Unfortunately, we do not give admin access to our websites. We are more than happy to do a screen share if that works for you. We can schedule a meeting so we can show you what is going on.

 

I am sure you can understand our caution for our customers data/security and we do not give out Admin user access.

 

When is a good time for a screen share for you? You can call us at 4799669448

Golam Kibria

Hi Britney,

Is it possible to create a staging copy of your site and give us access there? (You can ask your hosting provider to create a copy of your live site).

Additionally, please do the following tests:

I think that you are still using version 1.2.9.

First of all, please update both plugins on your site.

The latest versions should be:

Additional Variation Images Gallery for WooCommerce – 1.3.1
Additional Variation Images Gallery for WooCommerce PRO – 1.3.1

Clear your browser and site cache (if any) once the plugins are updated.

If you still have the issue, please go to the backend of those broken products and check if they have gallery images here!

Finally, please check if you have anything selected here.

I will wait for your response.

Thank You

Britney Morris

Hello Golam,

 

What email address can I use for the test site that we have so I can create you a user for access?

I checked everything you asked and I am still having issues.

 

Thanks,

Britney

Golam Kibria

Hi Britney,

Please use this email: [email protected]

Also, please notify me here.

Thank You

Golam Kibria

Hi Britney,

I think that we have found the issue.

Please try changing the priority from 20 to 9.

Let me know if this solves the issue.

Your test site is not loading on our end, so I could not check it 🙁

Thank You