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Plugin purchase error

LUIS GUERRA

Good afternoon, please I need your help with the following, I want to purchase the Variation Swatches For Woocomerce plugin, make the purchase on the page, enter my card data and when doing it via paddle an error message came out, however I got both the cell phone and to my email the notification of the bank that said value had been debited, I have consulted my account on your page and the order was in pending status, so I decided to cancel it and try again perhaps via paypal, however before doing so I want to confirm that do not double the charge.
I write to you from Ecuador in South America, my registered user in your account is with the mail [email protected]

Golam Kibria

Hi Luis,

We are sorry for the inconvenience.

Please continue paying with Paypal.

If there are any duplicate payments with will refund them.

Thank You

LUIS GUERRA

Good morning, please it does not allow me to download the plugin, I see that the initial payment has been completed, they sent me the invoice but it does not allow me to download, please help me with this

Golam Kibria

Hi Luis,

We will need your login details for our site.

Please share the details so we can check the issue for you.

Thank You