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problems the pluginn missing photos

Nina Krebs Pedersn

, Our technicians has investigated your issue with cartri.dk. The first step to take would be to downgrade the PHP version to 7.4 in order for the pictures to load properly again.

Once this is done, please contact the author of the plugin if this is a known issue for them and what a potential fix could be. If needed you can provide them with this information: Full error: Deprecated: contextual_help has been deprecated since version 3.3.0! Use get_current_screen () -> add_help_tab (), get_current_screen () -> remove_help_tab () instead. in /customers/4/0/d/cartri.dk/httpd.www/wp-includes/functions.php on line 5691 Vänliga hälsningar

Hakik Zaman

Hi Nina,

Thanks for reaching out to us.

Could you record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out issues.

You can also give us temporary admin access to your site. We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Hakik Zaman

Hi Nina,

Did you attach any screenshots? Unfortunately, the screenshot was not attached.

You can use Lightshot App and post the screenshot link directly here.

Hope to hear from you soon!

Thank You

Hakik Zaman

Hi Nina,

You can send me the info at [email protected]

Will wait for your next response.

Thank You

Hakik Zaman

Hi Nina,

Can you please create an admin account using- [email protected]?

I have received your email. Unfortunately, there is no admin password to log in to check.

It would be great if you reproduce your issue using a tool like this- https://www.useloom.com
It helps me to quickly figure out issues.

Thank You

Hakik Zaman

Hi Nina,

Still, I didn’t get a password. You just sent me a screenshot that you made an admin using my email.

Can you please reproduce your issue using a tool like this-  https://www.useloom.com?

Thank You

Hakik Zaman

Hi Nina,

The issue/error you mentioned is coming from the Anyday WooCommerce plugin.

I have temporarily deactivated our Additional Variation Images Gallery plugin and still, your images are not visible.

You can perform a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce.

=> See if the problem persists. If the problem is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Thank you