Hi Lourdes,
Thanks for reaching out to us. Could you please explain a bit more? Any screenshot of the error will be helpful for me.
You can also record me reproducing your issue using a tool like this- https://www.useloom.com
Hope to hear from you soon!
Thank You
Hi Lourdes,
Can you please check your shop page?
Before checking, clear your cache (browser cache + caching plugin cache + server-side cache).
Please let me know if it resolves your issue or not.
Thank You
Hello,
I have some problems again with the plugin. It doesn´t seen properly in the website. https://www.eyrabrand.com/producto/conjunto-freyde/
Could you help me please?
Thank you,
Irune
Hi Lourdes,
Can you please explain a bit more about your issue?
You can also record me reproducing your issue using a tool like this- https://www.useloom.com
It helps me to quickly figure out the issue.
Thank you
Hello,
So in the link i sent you the sign where it says “agotado” is not in the right position. Inside I put it exactly where I want it to appear but then on the web the poster appears moved. I would like it to be centred in the image.
Can you please check what is wrong?
Thank you
Hi Lourdes,
The issue you mentioned is not related to Swatches Plugin.
You are using YITH WooCommerce Badge Management and JetWoo Product Gallery Plugin. Maybe there is a styling conflict.
So, please contact them regarding this issue. I hope they can help.
Thank You
Hello,
I see the plugins you write me but last time was with your plugin to fix the problem about the posters. We have the posters “agotado” with your plugin. Could you please check if there are any IT problem? I will appreciatied soo much.
Thank you
Hi Lourdes,
Could you please temporarily deactivate our Swatches plugin and check if it happens or not?
Thank You
plugin it doesnt work properly
Lourdes Homedes Ibañez
Good afternoon,
I’m Irune from Moss Comunicación. I’m contacting you because the plugin I mentioned above is giving me an error.
Could you help me?
Thank you very much,
Irune