fbpx
Want To Add Extra Images Per Product Variation For Free? Download Now

Variation doesn’t work on PC – part 3

Bastien CARLY

hi Hakik,

 

Sorry again, but i’m login to your website, but i can reply when i come back to my ticket…

 

The problem have changed, now, i can’t see the thumbnail on my variation article (when i click to color red, by example) there is only the main picture, and not the second picture i add on “Additional Variation Images Gallery”

 

I give you a new acces to my backend to see the problem.
Please resolve this 🙌

Hakik Zaman

Hi Bastien,

Sorry again, but i’m login to your website, but i can reply when i come back to my ticket…

I understand, but it will be difficult for me to track your ticket. So, please try to reply to this ticket.

You have disabled the gallery for all product types from the Gallery setting page. That’s why it was not working.

I have downloaded your child theme (including your parent theme) from your live site and installed it here-

https://wptestbox.com/105014/wp-admin/

Username: admin

Password: &tGqKr6Fz^swsLAVsj

Could you regenerate your problem on our test site?

Thank You

Bastien CARLY

Hakik,

i can reply when it’s possible 😁

On your test box, there is ok. But not on my live site.

When i click to an other coçlor, there is no changement, but when i refresh, the color change (look at this screenshot)

Thank you

Hakik Zaman

Hi Bastien,

It is a weird issue. If it works on our test site it should also work on your live site.

Do you have any CDN services? If yes, could you disable them for a test?

Could you also contact your hosting provider?

If you have any server-side cache, please clear your cache. Your hosting provider can help you on this matter.

Hope to hear from you soon!

Thank You

Bastien CARLY

Hi Hakik,

i found the problem 🎇🎇🎇

 

I’ve got 2 bloc on my product page in divi bulder. 1 for computer, 1 for mobile.

When i delete the mobile bloc, the problem doesn’t exist.

Thank you for your many help.

Have a nice day

Bastien