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URGENT: Site Speed

TOM CLARKE

Hi

 

My client added attributes and variations to their products but now the products don’t load.

 

Studioarcform.com

 

How can we fix this please as this means they can not sell their products!

 

I’ve provided you with login details to this site on my other ticket. Please help me fix this ASAP

TOM CLARKE

Please assist as we may have to remove this plugin!

Hakik Zaman

Hi TOM,

I have deactivated both free and pro versions but your product pages are still not loading as expected.

Please check this screencast. Could you temporarily deactivate SG Optimizer plugin?

Hope to hear from you soon!

Thank You

TOM CLARKE

Hi

 

The website is showing swatches at my end but the SG optimizer plugin is disabled.

 

The website works well now so it’s obviously the SG Optimizer plugin?

Hakik Zaman

Hi TOM,

Yes, it happens on some sites (not all sites) while Swatches and the SG Optimizer plugin are activated on the same site.

I have already notified our development team. Hopefully, they will research this matter.

Thank You

TOM CLARKE

Hi

 

Thanks, I’ve turned everything off in the SG Optimizer plugin whilst keeping it active and it still doesn’t work, so it seems to be the plugin itself and not what it does?

TOM CLARKE

I now have another problem!!!!

 

Whenever I disable the SG Optimizer plugin, all of the variations and attributes disappear!

 

But if I have the SG Optimizer plugin enabled, you can’t access the product page.

 

Why is this?!

Hakik Zaman

Hi TOM,

All of the variations and attributes are components of WooCommerce itself.

Our plugin just converts the WooComerce default dropdown to button/color/image swatches.

From my inspection, If I disable SG Optimizer Plugin should work well.

Thank You

TOM CLARKE

Hi

 

I have the plugin disabled but it’s not working.

 

Produces this:

 

 

As you can see, no variations. Not correct in the product either:

 

But when I enable the SG Optimizer plugin, all of the attributes come back and it looks perfect, it just doesn’t load.

 

Please assist urgently.

 

 

TOM CLARKE

Please can you help me fix this ASAP. The product pages either don’t load or don’t show the attributes and variations.

Hakik Zaman

Hi TOM,

Could you please contact SG Optimizer support regarding this issue?

Because your variations and attributes are disappearing while SG Optimizer is deactivated.

As I said in my last reply, our plugin just converts the WooCommerce default dropdown to swatches.

We have no codebase for removing data like- attributes and variations.

Thank You

TOM CLARKE

Hi

But you had it working earlier when you initially went on to the site and now I can’t get it back?

How did you do it?

TOM CLARKE

When you went on to the site the first time and disabled plugins you got it to work and now I can’t get it back.

TOM CLARKE

Please assist urgently. I need the variations to show on product pages and for them to load.

TOM CLARKE

Hi,

 

This is not correct.

The attributes that are used for variations are ‘shade inner’, ‘shade outer’ and ‘size’. No other attribute is used.

 

Like I said, when I deactivate SG Optimizer the attributes disappear but the product page loads.

 

Please watch this: https://www.loom.com/share/172dfaee0e654f95a89530550cc538ef

Hakik Zaman

Hi TOM,

SG Optimizer is deactivated and Our plugins are activated.

Everything is working well from my side. Please check this screencast.

Your site has caching issue. I think you should disable server-side cache.

For your server-side cache, you can contact your hosting provider.

You should contact SG Optimizer for the attribute disappear issue.

Because caching plugins shouldn’t deal with the attributes and variations.

Thanks