fbpx
Want To Add Extra Images Per Product Variation For Free? Download Now

Variation doesn’t work on PC

Bastien CARLY

Hi,

I’ve got a problem with variation on my article.

 

When i try de change color of my product when i select this one, it doesn’t work on PC (Google chrome or Microsoft Edge), but it work on mobile (Google Chrome).

Can you tell me why ?

Thank you

Bastien

Hakik Zaman

Hi Bastien,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Bastien CARLY

Hi Hakik,

I found the plug in that make the mistake : Additional Variation Images Gallery for WooCommerce (by Emran Ahmed)

Can you tell me how to fix it please ?

Have a nice Day

Bastien

Bastien CARLY

i add you some information.

When i am on the article page, and i select the color i want, nothing happened (like i say before).
But, when i refresh the page, it’s work !

Maybe this information help you to help me 😅

Hakik Zaman

Hi Bastien,

Please kindly record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Hakik Zaman

Hi Bastien,

Thanks for sharing the login credentials. Unfortunately, your video link was not attached.

Could you please recheck and give us the video link?

Hope to hear from you soon!

Thank You

Hakik Zaman

Hi Bastien,

Unfortunately, the password is not working. Could you please check the credentials again?

Thank You

Bastien CARLY

i forgot to confirm the changement… Sorry
Is it okay now ?

Hakik Zaman

Hi Bastien,

Did you customize anything inside your theme? If yes, you should create a child theme to make changes.

It’s a development local site, please login here and set up your theme. And try to reproduce your issue here. So that I can refer the issue to our development team.

Note: I have already installed all necessary plugins and demo products for you.

https://wptestbox.com/105014/wp-admin/

Username: admin

Password: &tGqKr6Fz^swsLAVsj

Hope to hear from you soon!

Thank You

Bastien CARLY

What do you mean about “customize anything inside my theme ? ”

I wil try to make a child tehme, but i never do that.

I have to setup my child theme ou main theme ?

Thx

Bastien CARLY

i’ve found how to crete a child theme, but now i don’t know what i have to do.

 

Waiting your return

Hakik Zaman

Hi Bastien,

What do you mean about “customize anything inside my theme ? ”

Did you add any extra code to extend any feature inside your theme?

The credentials of the test site-

https://wptestbox.com/105014/wp-admin/

Username: admin

Password: &tGqKr6Fz^swsLAVsj

Please try to reproduce your issue here.

Note: I have already installed all necessary plugins and demo products for you.

Thank You

Bastien CARLY

Hi Hakik,

I add a CSS code and jQuery to modify my mobile menu, but the problem come after this code. This is the only thing i change. I try to delete them to see if this change the problem but no.

But, when i look at the smartphone version of my website, there is no problem (on my personal smartphone or in the developer tool in Google Chrome)

What i have to do on your test site ? Add your 3 extentions on ?

Thank for your help

Hakik Zaman

Hi Bastien,

What i have to do on your test site ? Add your 3 extentions on ?

Setup your theme and regenerate your issue on our test site. So that I can send it to our development team.

Hope to hear from you soon!

Thank You

Bastien CARLY

hello Hakik,

Ok, i’m not sure to understand all the thing to do :
i have to “clone” my website on your website test ?

 

Thank you

Hakik Zaman

Hi Bastien,

1) Log in to our test site.

2) Install your theme (which you are using in your live site)

3) Create a product just like you created in your live site.

4) then check if it is happening on our test site or not.

Thank You