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Making swatches in product gallery click-able

Gerco Jongejans

Hi Support Team,

We have been getting a lot of questions from our customers about the swatches in the product gallery not being click-through to the product page. We frequently use the product gallery as a landing page for advertisements but this seems to confuse customers. They try to click on the variation they like, but nothing happens.

We didn’t manage to find much documentation on this. Would it be possible to have this options added?

Thanks in advance,

Gertjan.

Hakik Zaman

Hi Gerco,

Thanks for reaching out to us.

Could you update your free and premium version of the WooCommerce Variation Swatches plugin?

The current version of swatches plugins is the following.

Variation Swatches for WoooCoommerce – Version 1.1.19

Variation Swatches for WooCommerce Pro – Version 1.1.18

Please make sure you are using the same version and let me know your reported issue has been fixed or not in this latest update?

Thank You

Gerco Jongejans

Hi Hakik,

We are using the current versions of both the normal and pro version of the plugin.

Kind regards,

Gerco

Hakik Zaman

Hi Gerco,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you