Hi Julia,
Yes it can be possible. Could you share us a temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Dropdown
Julia Nicholson
Hi
Is it possible to show the dropdown box for one of my products as it has lots of variations and looks messy otherwise.