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upload/add new image button not working

qingkai rui

At beginning, one of our admin user found “Upload/add new image” button not clickable. After another admin user test it, find it working, but it can not remove image, meaning “remove image” button not working.

Please help us to check it. We have lots of product uploading work waiting

Thanks.

Tanvirul Haque

Hi qingkai,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to figure out the issue quickly and squash it immediately.

Thank you

qingkai rui

Dear Mr. Tanvirul

Thank you so much for your reply!

By chance, we deactivated “wpboost variation” plugin, until now working fine. We will keep observing and update you.

 

Tanvirul Haque

Sure, please take your time.

Thanks